Cancellation Policy
If you are unable to attend an event, The Leadership Institute accepts substituted attendees in your place at no additional cost. Please advise us of any substitutions as soon as possible. Alternatively, you may transfer your registration to another event run by The Leadership Institute.
Cancelled registrations must be emailed to info@theleadershipinstitute.com.au as soon as possible. A credit note will be issued valid for use towards any future event within 12 months from the date of issuance. Cancellation notifications received less than 14 days prior to the event will receive a credit note to the value of the registration fee less a service fee of $300.
The Leadership Institute does not provide refunds for cancellations.
It is not possible for multiple people to attend within any day of the event on a single registration. Split tickets, where a different person attends each day of the event, can be arranged. Please call or email us to arrange the details.
If an event is cancelled or rescheduled, The Leadership Institute will ensure all stakeholders are contacted. If an event is cancelled or you are unable to attend the rescheduled event, you will be issued with a credit note valid for use towards any future event within 12 months from the date of issuance.
Live Streaming and Event Access
There can be changes to how events are delivered, including live streaming options where required. We aim to ensure all participants can still access the event in a suitable format. If you have booked onto a physical pass and can no longer attend, alternative options may be offered, including access to a live stream or transfer options where available.
Where events are recorded, access may be provided to registered participants who are unable to attend.
Changes to Events
Many events may be postponed or cancelled due to circumstances beyond The Leadership Institute’s control. We will always aim to ensure events proceed as planned, including postponed dates or alternative delivery formats where possible.
In the event that your registration or participation in an event is impacted, The Leadership Institute offers flexible tickets and credit notes to affected clients. The Leadership Institute is unable to offer financial refunds where events are affected by circumstances outside of its control.
A tremendous amount of effort is spent to ensure all events proceed as originally marketed. It is with regret that circumstances beyond The Leadership Institute’s control can prevent this from happening. As such, The Leadership Institute reserves the right to change the speaker and or agenda details at any time throughout the marketing lifecycle of an event. The Leadership Institute will minimise the risks of changes and will always ensure events deliver the content that is advertised. The Leadership Institute will notify all participants of any changes in a timely manner leading up to an event.
Credit Notes
In the event of issuance of credit notes, holders are entitled to use this credit towards any The Leadership Institute event which can accommodate additional delegates. Credit notes must be used within 12 months from the date of issue to avoid expiry.
Customer Privacy
The Leadership Institute takes diligent action to ensure all client details are protected. Furthermore, we respect our customer’s right to opt out of our promotional activities for relevant, upcoming events. If you do not want to receive further information about our upcoming conferences, training courses and learning experiences, please email us at info@theleadershipinstitute.com.au
Once You Are Registered, What Is The Next Step?
When you have registered for an event, and that registration has been received by The Leadership Institute, you will be sent a confirmation email. This will include your invoice and any relevant information regarding the event you are registered for. The Leadership Institute will regularly keep you updated regarding the events for which you have registered.
If you require any further information visit our website at www.theleadershipinstitute.com.au or call us on (02) 8294 2044.
Auckland: 19th August.svg)
Cliftons Auckland Level 4/45 Queen St Auckland, 1010
